Our paper submitted to the IPSJ JIP has been published and is now available online. In this study, we analyzed 445 questions on a Q&A site, revealing non-experts’ main challenges with cyberattacks, authentication, and security, providing guidance for service improvements. Congratulations, Hasegawa-san! An earlier version of this paper was presented at SOUPS 2022.

Ayako A. HASEGAWA, Mitsuaki AKIYAMA, Naomi YAMASHITA, Daisuke INOUE, Tatsuya MORI, “Analysis of Non-Experts’ Security- and Privacy-Related Questions on a Q&A Site,” Journal IEICE TRANSACTIONS on Information and Systems, Vol.E106-D, No.9, pp.1380–1396 [PDF]